Certificate II in Workplace Skills

Course Overview

BSB20120 | CRICOS Course Code:105461J

This qualification reflects the role of individuals in a variety of entry-level Business Services job roles.

This qualification also reflects the role of individuals who have not yet entered the workforce, and are developing the necessary skills in preparation for work.

These individuals carry out a range of basic procedural, clerical, administrative or operational tasks that require self-management and technology skills. They perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context. Individuals in these roles generally work under direct supervision.

  • Completion of Year 10 or equivalent.
  • Must be over 18 years of age.
  • IELTS 4 or equivalent.

BSB30120 Certificate III in Business or a range of Certificate III qualifications

This Course is delivered over a period of 26 weeks. 

Job roles and titles vary across different industry sectors. Graduates at this level will have theoretical and practical knowledge and skills for work and/or further learning.

  • Office Receptionist
  • Administrative Assistant

Course Structure

5 Core Unit


Contribute to the health and safety of self and others
Plan and apply time management
Work effectively in business environments
Apply communication skills
Participate in sustainable work practices

5 Elective Units


Use business software applications
Use digital technologies to communicate in a work environment
Develop and apply thinking and problem solving skills
Deliver a service to customers
Work effectively with others

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