Certificate II in Workplace Skills

Course Overview

BSB20120 | CRICOS Course Code:105461J

This qualification reflects the role of individuals in a variety of entry-level Business Services job roles.

This qualification also reflects the role of individuals who have not yet entered the workforce, and are developing the necessary skills in preparation for work.

These individuals carry out a range of basic procedural, clerical, administrative or operational tasks that require self-management and technology skills. They perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context. Individuals in these roles generally work under direct supervision.

Be 18 years of age or over; AND

• Have completed Year 10 or its equivalent with suitable English language skills.

• International Students are also required to have an English ability at the IELTS 4.0 or equivalent

BSB30120 Certificate III in Business or a range of Certificate III qualifications

This Course is delivered over a period of 26 weeks.

  • Office Receptionist
  • Administrative Assistant

Course Structure

5 Core Unit

BSBWHS211  Contribute to the health and safety of self and others

BSBPEF202  Plan and apply time management

BSBOPS201  Work effectively in business environments

BSBCMM211  Apply communication skills

BSBSUS211  Participate in sustainable work practices

5 Elective Units

BSBTEC201  Use business software applications

BSBTEC202  Use digital technologies to communicate in a work environment

BSBCRT201  Develop and apply thinking and problem solving skills

BSBOPS203  Deliver a service to customers

BSBTWK201  Work effectively with others

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